Due to hygiene reasons we do not offer Refunds or Exchange unless the item delivered is faulty or damaged. We will require proof before any refund is made on the basis of faulty or damaged items.

Customized Orders

For our customised Bridal Orders we specify on each item the time it will take for that particular piece to be made. Please do allow for 4-5 weeks within UK and 5-6 weeks for all our Custom made Orders for international delivery. Kindly contact us via email. WhatsApp or dm us on our Instagram Jewellerybymash page for urgent orders.

UK Next Day Special delivery 

For Bridal orders we use Next day Special Delivery and for other jewellery items it’s first class signed for.

Delivery is within 2-5 Working days

Bridal Sets is Next day Special Delivery

Missing Parcel

If in the rare circumstance your parcel has not arrived by the estimated delivery date, we’re here to help. Before getting in contact with us, have you tried:

• Signing into my account to check we have the correct delivery address for your order and your contact details are up to date.
• Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
• Checking with your neighbours to see if they have accepted the parcel on your behalf.
• Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still can’t find your parcel, please email us using the contact us form and quote your order number. We’ll reply within four hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.

Please note that we need to allow 28 days to pass before we can report the parcel as lost or for it to be re-delivered back to us. After this we will issue a full refund or re-deliver the items back to you if you would still like the items.

Return Policy

Customised Items 

Most of our bridal and formal sets are custom made which take 4-6 weeks to design and create. We liaise with our brides and customers and keep them involved in the process. All items are handmade and there may be natural variation in finished items.

Please note we do not refund, offer returns or exchanges for any items that are custom made as they are made to the individuals requirements.

If we are matching jewellery pieces to a set the customer has already purchased elsewhere, please be aware it will never be a perfect match. We will try our best to make it as similar as we can. We have made some stunning pieces where the pieces have matched beautifully but we do advise getting all pieces from the same jewellery provider.

Conditions for Returns:

We at jewellerybymash.com strictly do not offer any exchange or return Policy, If you face any issue please contact us at jewellerybymash@gmail.com

Before making a purchase kindly make that you have read our return policy and you are happy to go ahead with your purchase.